2024 Finalists
Newcomer of the Year
Nathan Hurst – Santander
Sinead McAlinden – NIE Networks
Georgia Richardson – NIE Networks
Claire Campbell – Budget Energy
Jackie Hamer – BNP Paribas Personal Finance
Buchi Ughagwe – GLL
Dev Dube – GLL
Rising Star
Haley Weston – Fibrus
Chloe Turley – Firstsource Solutions
Cathy Ganley – NIE Networks
Natasha Crooks – NIE Networks
William Lamont – Power NI
Caitlin Green – Echo Managed Services
Chad Budd – BNP Paribas Personal Finance
Thomas Cordner – Ulster Bank
Jason Reilly – GLL
Support Person of the Year
Julia O’Neill – Firstsource Solutions
Phil Craig – Ulster Bank
Emmet Crawford – Power NI
Connor Scullion – Echo Managed Services
Scott Lyle – Power NI
Emma Cullen – Budget Energy
Natasha More – Capita PIP
Advisor of the Year
Ellie Binks – Fibrus
Lukasz Giblewski – NFU Mutual Insurance
William McMaster – Firstsource Solutions
Beth Knipe – Danske Bank
Fay Cairnduff – EE Belfast – BT Group
Luke Watson – Capita PIP
Ed Ellison – Power NI
Louise McGarrigle – Belfast City Council
Amanda Coleman – BNP Paribas Personal Finance
Team Leader of the Year Inhouse
Jason Cromie – Fibrus
Robbie Leckey – Fibrus
Gareth Downey – Ulster Bank
Charlene Hoynes – Allstate Northern Ireland
Leanne Megaw – NIE Networks
Linda Graham – Danske Bank
Ryan Irwin – EE Belfast – BT Group
Oran Donelly – Power NI
Gary Hayes – BNP Paribas Personal Finance
Team Leader of the Year Outsourced
Jade Robinson – Firstsource Solutions
James Young – Capita PIP
Michael Millar – Capita PIP
Michael Donnelly – Capita PIP
Trainer of the Year
Ali Gammell – Fibrus
Julia Smith – NFU Mutual Insurance
Lisa Wallace – NFU Mutual Insurance
Andrew Finn – Energia Group
Support Manager of the Year
Alan Turner – Firstsource Solutions
Cristin O'Neill – Power NI
Mark Walsh – Echo Managed Services
Brian Sullivan – Budget Energy
Sonya Simmons – Danske Bank
Customer Contact Leader of the Year
Allen Magee – Allstate Northern Ireland
Marcus Gilmore – Fibrus
Jonny Kerr – NIE Networks
Esther McKane – Power NI
Senior Leader of the Year
Daniel McGrath – Allstate Northern Ireland
Stephen Riley – Fibrus
Seosamh Malocco – Power NI
Specialist Team of the Year
Fibrus
Firstsource Solutions – NatWest Quality Assurance Team
NIE Networks
Ulster Bank – OMNI Bereavements
Santander
Power NI – Energy Experts Team
Danske Bank – Operational Excellence Team
Capita PIP – Quality Team
Customer Team of the Year
Fibrus
NIE Networks
Ulster Bank – DCA Exceptions Team
Firstsource Solutions – YouFibre
Power NI – Sales Team
Capita PIP – Enquiry Centre
Power NI – CX Team
GLL – Belfast Better Customer Service Centre
Best Technology / Digital Initiative
Belfast City Council – Report It App
Fibrus
NIE Networks
Best Advice Line / Helpline
NIE Networks
Translink
Power NI – Energy Experts
Capita PIP – Enquiry Centre
Customer Success
Fibrus
NIE Networks
GLL – Belfast Better Customer Service Centre
Belfast City Council – Report It
Equality, Diversity & Inclusion
Firstsource Solutions
EE Belfast – BT Group
Power NI
People & Culture
Danske Bank
Power NI – EVP
BNP Paribas Personal Finance
Budget Energy
GLL – Belfast Better Customer Service Centre
Best Client Partnership
Details to be announced on the night
Business of the Year
BNP Paribas Personal Finance
Danske Bank
Fibrus
Ulster Bank