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And The Winners Are...
We're delighted to announce the winners of the 2024 Contact Centre Network NI Awards!
Winners were revealed at a glittering ceremony on Wednesday 13 November 2024 | Titanic Belfast. ​
Huge congratulations to the winners, finalists and everyone who took part in this amazing event!!
2024 Winners
Newcomer of the Year
Joint Silver
Nathan Hurst – Santander - Silver
Georgia Richardson – NIE Networks
​
Gold Winner
Jackie Hamer – BNP Paribas Personal Finance
Rising Star
Silver
Chloe Turley – Firstsource Solutions
Gold Winner
Caitlin Green – Echo Managed Services
​
Support Person of the Year
Silver
Connor Scullion – Echo Managed Services
​
Gold Winner
Emmet Crawford – Power NI
Advisor of the Year
Silver
Lukasz Giblewski – NFU Mutual Insurance
Gold Winner
Ellie Binks – Fibrus
Team Leader of the Year Inhouse
Silver
Linda Graham – Danske Bank
​
Joint Gold Winner
Gareth Downey – Ulster Bank
Charlene Hoynes – Allstate Northern Ireland
Team Leader of the Year Outsourced
Silver
Jade Robinson – Firstsource Solutions
Gold Winner
James Young – Capita PIP
Trainer of the Year
Silver
Lisa Wallace – NFU Mutual Insurance
Gold Winner
Andrew Finn – Power NI/Energia Group
Support Manager of the Year
Silver
Sonya Simmons – Danske Bank
Gold Winner
Brian Sullivan – Budget Energy
​
Customer Contact Leader of the Year
Silver
Esther McKane – Power NI
Gold Winner
Jonny Kerr – NIE Networks
Senior Leader of the Year
Gold Winner
Seosamh Malocco – Power NI
Specialist Team of the Year
Silver
Capita PIP – Quality Team
​
Gold Winner
Danske Bank – Operational Excellence Team
Customer Team of the Year
Silver
Firstsource Solutions – YouFibre
Gold Winner
Ulster Bank – DCA Exceptions Team
Best Technology / Digital Initiative
Gold Winner
Belfast City Council – Report It App
Best Advice Line / Helpline
Silver
Capita PIP – Enquiry Centre
Gold Winner
Translink
Customer Success
Silver
NIE Networks
Gold Winner
Fibrus
Equality, Diversity & Inclusion
Gold Winner
EE Belfast – BT Group
People & Culture
Silver
GLL – Belfast Better Customer Service Centre
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Joint Gold Winners
BNP Paribas Personal Finance
Budget Energy
Best Client Partnership
Gold Winner
Firstsource Solutions & giffgaff
Business of the Year
Gold Winner - Under 100 Seats
Fibrus
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Gold Winner - Over 100 Seats
Danske Bank
Thanks to our 2024 Awards Sponsors & Supporters
